Support
Help for each game is below. Use the email address for that game so the message reaches the right place.
Hoppy Dungeon
Include your iPhone model, iOS version, Hoppy Dungeon version and build number, what you expected to happen, and the steps that reproduce the problem. A screenshot or short screen recording helps.
Game Center and the leaderboard
- Open iPhone Settings, choose Game Center, and confirm you are signed in.
- Check that the device has an internet connection.
- Complete a run before checking the Longest Run leaderboard.
- If a score is pending, Hoppy Dungeon retries after Game Center reconnects.
Audio, motion, and haptics
Open Options from the class-selection screen or the in-game HUD to adjust music, ambient sound, sound effects, and haptic feedback. Hoppy Dungeon also follows Reduce Motion in Settings, then Accessibility, then Motion.
If the app stops responding
Close and reopen Hoppy Dungeon, then restart the iPhone if it continues. Deleting the app also removes locally stored settings and saved equipment.
The iOS app and website accessibility notes are onhoppydungeon.com/accessibility. Website privacy choices are in the footer of hoppydungeon.com. iOS tracking permission is separate: the Info screen in the game can open it. The policy is onPrivacy.
UNG FU
Say whether you are playing in a browser or the iOS or Android app. Include your device and operating-system version, the UNG FU version if you have one, what you expected to happen, and the steps that reproduce the problem. A screenshot or short screen recording helps.
Browser game
- Use a current version of Safari, Chrome, Firefox, or Edge with JavaScript enabled.
- If the forest never finishes loading, check your connection and refresh. Large 3D assets need to download once.
- Scores, coins, and settings are saved in this browser. They do not sync across devices or browsers.
Game Center and Google Play Games
- On iPhone, open Settings, choose Game Center, and confirm you are signed in.
- On Android, confirm you are signed in to Google Play Games.
- Check that the device has an internet connection.
- Complete a run before checking the high-score leaderboard. Only finished-run scores are submitted, not the local best or the coin wallet.
- If a score is pending, UNG FU retries after Game Center or Play Games reconnects.
Audio and motion
Open Options from the title screen or the in-game HUD to adjust music and sound effects. UNG FU follows the system Reduce Motion setting. Some essential 3D movement stays animated.
If the game stops responding
Close and reopen UNG FU, then restart the device if it continues. Reinstalling the app or clearing this site's data also removes locally stored settings, coins, scores, and tutorial progress.
Accessibility notes are on ungfu.app/accessibility. Website privacy choices are in the footer of ungfu.app. In the apps, Privacy choices and Ad privacy choices are in the options menu. The policy is on Privacy.
Star Trail
Include your device and browser, or the app version, what you expected to happen, what happened instead, and the steps that lead to the problem. A screenshot or short screen recording helps.
A journey didn't save
The journey saves on the device as you play, and Continue on the title screen picks it up. It is stored by that browser, so it will not carry to another browser or device. It is lost if you clear the site's data or play in a private window.
There's no sound
- Check the music and sound buttons on the title screen or the star chart.
- Browsers start sound after a tap or click, so tap the game once.
- On iPhone, check that the ringer switch is not set to silent.
The game is slow or will not start
- Star Trail needs a browser with WebGL. Update the browser, or try another one.
- Close other tabs and apps, then reload the page.
- If the device is set to reduce motion, the game follows that setting.
Privacy choices for the website and browser game are on startrail.greyden.games. The iOS and Android apps do not include analytics or advertising. The policy is onPrivacy.